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Gulf Star training offers an opportunity for all the nationalities to make their dream come true is the in the Airline Industry. It is therefore vital that we select the right people to deliver the highest standard of customer service for all the global passengers. Safety is our number one main concern and our training provides the crew to possess the maturity to deal with any situation.
Cabin Crew is a competitive environment. This course aims to prepare you for interviews with airline companies and to give an insight into working in an airline cabin & ground operations.
Enthusiasm and energy are required at all times, even at the end of a tiring and physically demanding week.
We make the training so effective to ensure our crew love working and embrace their work as a way of life from day one and approach people across the network without any boundaries to limit the dreams. The workshops conducted for our crew to show their team-work provides a professional service to the best around. With ongoing growth, it is an exciting time to join the Industry and there is no doubt that the role of cabin crew & ground crew provide a fantastic career opportunities for your future.
TRAINING
Cabin Crew Training Modules
Module 1:Time Management, suitability & Air Cabin Crew Preparation
Standards
Module 2:Introduction to Verbal Air Cabin Crew Standards
Module 3:Introduction to written Air Cabin Crew Standards
Module 4:Introduction to Effective In-Flight Service Standards
Ground Crew Training Modules
Module 1: Travel & Tourism – the importance of the airline industry
Module 2: Passenger needs – providing a customer service experience
Module 3: Airline & Airport Customer care
Module 4: Creating a Positive Impression with passengers
Module 5: Solving Passenger Problems and Creating a Lasting Impression
Module 6: The Importance of product Knowledge in the Airline Industry
Module 7: The key Components of Airline Customer Service
Subject Matters Also Includes:
•PERSONLAITY GROOMING
•COMMUNICATION SKILLS
•LEADERSHIP SKILLS
•TEAM WORK
•CORPORATE CULTURE TRAINING
•MANAGEMENT ROLE PLAYS,GAMES WORKSHOPS,ROLE ANALYSIS &
ROLE MODELING
•OUT BOND TRAINING – (Leadership Camps)
•COUNSELING & FEEEDBACK
•INTERNATIONAL CERTIFICATES
•PLACEMENT ASSISTANCE
Minimum requirements
•Age 18+
•Height 5'2" (1.58m) to 6'3" (1.90m) with weight in proportion to
height
•Physically fit and able to pass a medical assessment
•Fluent in English, both spoken and written – you will be tested
(if you are based in Europe you need to be fluent in the native
language of the country and English)
•A minimum of 6 months face to face customer service experience
•Comfortable in a selling role and able to deal with all passengers
professionally
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